Sep 20 2013

What’s the Good Word?

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“You’re great! I really appreciate the work you do.” Recently a worker, we’ll call her Sheri, at a local business told me she was tired of hearing that. I was a bit surprised; after all, who wouldn’t like to hear a few encouraging words from a supervisor. I asked why these seemingly good words bothered her.

“It would be okay if I didn’t hear it several times a day.”

“Maybe he’s just really impressed with your work,” I said.

“His actions don’t show that. He doesn’t seem to be at all grateful. It’s like he just thinks that will get me to work even more.”

This is an all too common problem, especially with junior supervisors. Telling someone they do good work, or were especially effective at a particular task is good, but those good words should not be used as an attempt to incentivize a worker to do more. An employee who is doing good work probably doesn’t need a supervisor to get him or her to do more. In fact, if the employee begins to believe that’s what’s happening, those words can have the opposite effect.

If you genuinely appreciate the good work a team member does it’s appropriate to say so. It may also be appropriate to publically recognize that person. But none of that will matter if the recognition is not in line with the day-to-day actions of the supervisor.

Show how much you appreciate their work with actions as well as words.

Sep 18 2013

Selecting New Managers: A Thirst For Learning

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Selecting New Managers: A Thirst For Learning

As a young maintenance officer in the Air Force, I knew there was much to learn. I didn’t know how much. My supervisors always seemed to have a question for which I had no answer, forcing me to dig into yet another facet of the job. That learning never stopped; something that a few of my peers didn’t understand. Those who were not only willing, but eager to constantly learn fell by the way as they were passed over for new opportunities.

If you think about your own advancement you’ll probably realize it has been a path of constant learning. That’s something you must consider when selecting candidates for promotion to management positions.

A good management candidate is one who is eager to learn. Of course they’ve had to learn in order to achieve proficiency in their current job, but you’re looking for someone who keeps learning; who actively seeks out new information.

That’s the type of person who will succeed as a manager and leader.

 

Sep 16 2013

Leaders Fight Stress, Get Out of Your Office

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Leadership can be a roller coaster of emotion and at times the less pleasant aspects of the job are stressful and can even lead to depression. When that happens, the solution can be right there in the organization. When the world, or at least the working world, seemed to have turned against me I would go out to some part of my organization and visit with the people who actually made things happen. I would watch them and talk to them and each time gain some new appreciation for what they did and how they did it.

I always came away a refreshed, a little less stressed, and with renewed spirit. These visits were also an important reminder that those workers were the ones who determined success or failure and that my future, and the future of the entire organization, was inextricably tied to them. They were relying on me to make it easier to do their jobs.

Those visits renewed my desire to shield them from the problems I dealt with as much as possible. They also reminded me that it was my responsibility to do my best to make it possible for them to do their jobs.

In leadership positions, it’s easy to become insulated from the very people who can determine your success or failure. The four walls of your office can ensure that you never have to interact with the workers.

Don’t let that happen.

Push yourself away from your desk and get out to the shops, or offices, or trucks, or wherever else your people do the work that makes you and the company successful.

You’ll feel refreshed.

Sep 11 2013

Selecting New Managers: Relationships

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Retail stores are a constant source of amazement for me. Why? Because so many retail companies are able to survive in spite of the seemingly haphazard way they approach the selection and training of their management level people. Though different retail companies have different ways of selecting management candidates, they seem to have one tendency in common: a complete lack of regard for how their management candidate interacts with other people.

Remember, part of a manager’s responsibility is leading their team, so the way people interact with their co-workers is an important consideration when selecting a management candidate. What are you looking for?

A good management candidate is one who relates well with their co-workers, but that doesn’t mean everyone likes them. A person who is universally popular many not be your best candidate because they may try to be all things to all people; which doesn’t work for a team leader. Instead, look for someone who treats others with respect and who doesn’t try to make him or herself look better at the expense of others.

New managers must gain the respect of the teams they lead. That’s easier to do if they have already developed a good working relationship with the people around them.

Sep 09 2013

Leaders Must Recognize the Need to Belong

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People need to belong. Humans respond to knowing they’re a valuable, and valued, part of something bigger than themselves.

This is the secret to effective military organizations. From the first day of basic training, a new recruit is taught that they are part of something big and important. But as they progress in training, what becomes even more important is their relationship is a smaller unit. They quickly learn that others rely on them and they rely on others. That feeling of being a valued part of a larger whole is what builds the best military organizations.

Another place this phenomenon is evident is charity organizations. People tend to join and work in charities because they strongly believe in a particular cause. They will sacrifice their own time and resources because they want to be part of that cause.

Your business can be the same way. When the leader articulates a compelling vision and everyone understands how they each are an important part of achieving that vision, amazing things will begin to happen.

Maybe you aren’t defending the country or feeding the homeless, but that doesn’t mean what each of you does isn’t important to someone else.

Sep 06 2013

Are You Leading a Unique Business? Of Course You Are!

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As a speaker, trainer and consultant, I have to spend more time than I like on marketing. One of the basics the experts have taught me is a Unique Selling Proposition or USP. Specifically, what is unique about what I offer and how does that unique proposition separate me from everyone else who does what I do?

It’s an interesting, and somewhat frustrating exercise and really helps focus my marketing efforts. As I was working on a new edition of Planning to Excel: Strategic Planning That Works, and writing a series of articles on motivation and employee engagement, it occurred to me that there is a very definite parallel between the USP concept and a leader’s vision statement and clear organizational mission statement.

It’s simply that when employees understand why the company exists and what it does; when they clearly understand what makes the company special; and when they feel they are a vital part of that company, they will be much more enthusiastic about the company’s success.

Although there are unfortunately, many speakers and trainers in the world who specialize in leadership development, I believe that what I offer is unique because of my long and varied experience. I can provide a perspective that most cannot.

You should find the same uniqueness in your company. Even though it probably isn’t the only company that does what you do, it’s unique because _______. Now make sure everyone in the company understands that. Then help them understand how they contribute to that uniqueness.

What’s unique about your business? How are you ensuring your employees feel they are a part of that?

 
Planning to Excel: Strategic Planning That Works

 

Click here to get a free ebook and consult. Learn how simple, effective strategic planning will benefit your company.

Sep 04 2013

Selecting New Managers: The Importance of Trust

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Gerry was a good leader – for the most part. His team was usually effective and his people were loyal to him. The problem is, I didn’t really trust him.

I knew that Gerry would cut corners when he thought it would help get the job done faster. I also knew that he had little regard for what I said.

This lack of trust created a real problem and made the entire organization less effective. I was constantly checking to make sure Gerry was doing what needed to be done, and doing it correctly rather than running off on his own.

This true story (though Gerry isn’t his real name) illustrates why integrity is so important in selecting a candidate for promotion to management. You must be able to trust those you place in a position of authority and that trust must be absolute.

In Gerry’s case, the issue finally came to a head when his decision to cut corners and not follow directions put others in the organization in serious danger. I was forced to quickly fix a situation that should have never happened.

When selecting new managers, make sure you feel confident placing complete trust in your candidate.

Aug 30 2013

K.I.S.S. and Strategic Planning

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No, not the rock group KISS. K.I.S.S. as in Keep It Short and Simple.Process It’s what spells the difference between strategic planning success and failure. Did you know the process of developing a strategic plan should take no more than 4 days?

That’s right; less than a week.

I was talking with a recent MBA graduate about planning and she was aghast at this short time period. When I told her that I did not complete a SWOT analysis as part of the strategic planning process I thought I would have to whip out the smelling salts. Interesting: what she was taught as essential to strategic planning wasn’t even part of the common models 20 years ago. Many of the same steps were there but they were incorporated in the overall planning process, they were not separate processes.

That’s an important distinction. When parts of a process become a separate process, the original one tends to get lost.

An organization I was in some years ago had almost completed a good strategic plan when someone read that the plan would not be complete without a careful, thorough, excruciatingly complete review and documentation of our core competencies. What would have been a good plan was ground to dust as the process of defining core competencies overtook the original process of developing the plan. I’m not sure how long this actually took because after about 6 months the effort just sort of faded away. Actually, I’m surprised it lasted that long.

The planning process should be just that, a single process, not a collection of processes. If a planning team has to leave the basic process to complete a parallel process, they may never get back to the original one.

The more complex the plan, the less likely it is to ever actually be implemented. The planning model I originally learned was quite a bit more complex than the one I use now. Every time I used that model, I found myself simplifying part of it in order to make it effective. The world was just moving too fast to allow a basic document to be difficult to read, understand, and disseminate. Simple proved to be better and much more likely to be implemented.

Everything else your organization does is based on that plan, the longer it takes to develop, the less likely it will be effective.

Think of the strategic plan like the steering wheel in your car. The steering wheel is a pretty si

mple device; just a circle connected to the front wheels. Without it the car will still go and get you somewhere; probably providing an exciting, thrill packed ride along the way. But, you won’t be able to influence where the car goes. A well developed strategic plan that is short and simple will allow you to steer your organization in the right direction.

K.I.S.S.

 

Planning to Excel: Strategic Planning That Works

 

Click here to get a free ebook and consult. Learn how simple, effective strategic planning will benefit your company.

 

Aug 28 2013

Leading Meetings – Visual Aids

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Leading Meetings – Visual Aids

Do you use visual aids in your meetings?

It may be useful to provide some sort of visual aid to make your meetings move along faster and more efficiently. But, don’t get carried away. A deck of 50 PowerPoint slides is probably not necessary.

In fact, I’m sure it isn’t.

Here are some tips to make visual aids more effective.

Take a minimalist approach to visual aids. Use such things as PowerPoint for emphasis, not to provide extensive information.

Handouts are often a better visual aid. If you use them, get them out to participants ahead of time so they won’t take meeting time to read and digest the information.

Though I know I’ll upset many with this one, it’s okay to print handouts. Not everyone will read them or have a tool such as a laptop or tablet to read them on screen during the meeting.

If you’re going to write on a flip-chart, practice. It’s harder than it looks.

Spreadsheets don’t project well on a screen. These should definitely be included in handouts.

If you do project your visual aids make them bright enough to be seen with the room lights on. Never, ever, ever turn the lights off – unless you want everyone to go to sleep.

Remember, visual aids are not the message. They reinforce the message.

Aug 26 2013

I Need Therefore I Am

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Please take a look at my latest article ExtraMILEpublished in the the ExtraMILE e-zine.This is the second of a 5-part series on leadership and motivation. Read the article and let me know what you think.

The series offers a different way of looking at motivation and will culminate in an explanation of the connection between motivation and current concept of employee engagement.

Go to The ExtraMILE e-zine and read the article and a lot of other great articles too!

 

 

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