I spend a lot of time talking and writing about leadership development and I want to provide valuable content that’s relevant to your needs. That means I also need to listen so I’ve created two surveys to help me learn about your issues. If you’re a business owner, CEO, or in another position …
Tag Archive: managers
Sep 25 2013
Selecting New Managers: Authority
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In my study of the generations in the workplace I’ve found that there tends to be a difference between the youngest members of the workforce, the Millennial Generation, and everyone else. Millennials tend to relate differently to authority. As a rule, they were raised to be more questioning and not accept authority at …
Sep 20 2013
What’s the Good Word?
Send to Kindle“You’re great! I really appreciate the work you do.” Recently a worker, we’ll call her Sheri, at a local business told me she was tired of hearing that. I was a bit surprised; after all, who wouldn’t like to hear a few encouraging words from a supervisor. I asked why these seemingly good …
Sep 18 2013
Selecting New Managers: A Thirst For Learning
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Selecting New Managers: A Thirst For Learning As a young maintenance officer in the Air Force, I knew there was much to learn. I didn’t know how much. My supervisors always seemed to have a question for which I had no answer, forcing me to dig into yet another facet of the job. …
Sep 11 2013
Selecting New Managers: Relationships
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Retail stores are a constant source of amazement for me. Why? Because so many retail companies are able to survive in spite of the seemingly haphazard way they approach the selection and training of their management level people. Though different retail companies have different ways of selecting management candidates, they seem to have …
Sep 04 2013
Selecting New Managers: The Importance of Trust
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Gerry was a good leader – for the most part. His team was usually effective and his people were loyal to him. The problem is, I didn’t really trust him. I knew that Gerry would cut corners when he thought it would help get the job done faster. I also knew that he …
Mar 18 2013
Leadership Development: What Supervisors and Managers Need to Know
Leadership Development: What Supervisors and Managers Need to Know Too often supervisors and managers are thrown into their new position and expected to sink or swim. In fact, sometimes they aren’t even considered worthy of leadership training being “just managers.” Remember supervisors and managers have the most face-to-face, day-to-day contact with the people …
Oct 10 2012
Real Leadership and Real Leaders
Podcast: Play in new window | Download (Duration: 3:32 — 73.3MB)
Real Leadership and Real Leaders In a recent on-line discussion, a fellow leadership trainer and consultant made a stunning comment. He opined that positions like CEO and COO are the only real leadership positions in an organization. Of course, that’s as wrong as it can be, but unfortunately it isn’t a unique opinion …
Jan 25 2012
Who Are the Real Leaders?
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Who’s the Real Leaders? I just finished reading an article in which the author laments that “everyone” as he says, is called a leader, or is considered to be on one or another leadership track; something which, outside of the military just isn’t true. This author thinks we’re better off referring to most …
Nov 01 2011
Customer Service, Attitude, and Leadership
Podcast: Play in new window | Download (Duration: 3:07 — 2.9MB)
Customer Service, Attitude, and Leadership If you had been hovering over the store that day, you would have thought you were watching some sort of live video game. My wife and I were in a large store looking for a particular item. We had walked around a while with no luck so we …
