Nov 01 2011
Podcast: Play in new window | Download (Duration: 3:07 — 2.9MB)
Customer Service, Attitude, and Leadership If you had been hovering over the store that day, you would have thought you were watching some sort of live video game. My wife and I were in a large store looking for a particular item. We had walked around a while with no luck so we …
Sep 05 2011
Podcast: Play in new window | Download (Duration: 3:37 — 3.3MB)
What Does Leadership have to do with Customer Service? Have you ever walked out of a business saying to yourself, “Their customer service sure isn’t very good?” What was it about that service that caught your attention in that negative way? Did you perceive a lack of concern for your needs or perhaps …
