Dec 09 2013

The Leader As A Buffer

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Last week I posted some comments on a leader’s responsibility to shield workers from bad leadership from above them in the organization. To follow up a little more, I suggest reading Will Your Bad Boss Make You a Bad Boss, Too? by Jack Zenger and Joseph Folkman.

Zenger and Folkman have done some interesting research into the effect bad bosses have on levels below them in the organizational hierarchy. They were able to show empirically how a bad leader affects the rest of the organization.

The data clearly shows the negative influence bad leaders have on the effectiveness of their subordinate leaders. I guess that isn’t really a news flash. But, it also shows that the position of leader as a buffer, as I have previously suggested, is very difficult for the mid-level leaders.

But that doesn’t mean it’s impossible. The key for those leaders caught in these situations, is to remember why you’re there and do everything you can to make your people more successful.

I once worked for a leader who was a dismal failure. I felt like I was in a constant battle to keep him from destroying what my organization had accomplished and I found myself in this buffer position that Zenger and Folkman talk about. What made it all bearable were the people for whom I was responsible. They kept the organization running and made it more effective than it had ever been. Visiting the various shops and offices was an instant morale boost for me.

Being a buffer isn’t easy, and it certainly isn’t the desirable position to be in, but sometimes it’s necessary and your people are relying on you.

Dec 06 2013

Leadership and the Bad Boss

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Everyone has a boss. CEOs answer to a board. Small business leaders always have to answer to the customers. When the boss is great, life is good for his or her subordinate leaders. When I’ve worked for good bosses, I was able to accomplish more, learn more, and I believe become a better leader.

But, it wasn’t always so.

Unfortunately, I’ve been in situations where the boss wasn’t a good leader and times when the organizational hierarchy was completely off the rails. In those situations I still learned and I believe became a better leader, but it was a lot harder to accomplish as much.

Why is an unfortunate truth about leadership.

One of a leader’s responsibilities, in fact I’d say a primary responsibility is to make it easier for people to do their work. That means, in order to make life easier for the people doing the work, the leader must insulate them from the craziness.

There are some steps a leader can take to help cushion the effects of a bad boss.

1. Understand what your boss thinks the mission is, but be crystal clear with your people about what they are really there to do. Make sure they understand their importance to accomplishing that mission and that you understand their importance too. This sounds a little odd, but in many cases, the bad boss doesn’t really understand what the people do.

2. As much as possible, always represent your people’s needs to the boss. If there is a directive that will be bad for them, explain your concerns in a clear and unemotional way. Do this in private. Never challenge the boss in public. That puts him or her on the defensive.

3. Put as much positive spin as possible on directives, even if they don’t make sense. You’ve had your say (step 2). Whining and moaning about it to your people won’t help.

4. Never miss an opportunity to point out the good things your people do. Often bad bosses are so wrapped up in their own problems, or narcissism, that they don’t see anything good anywhere else.

5. Put your body armor on and take the hits. This is the least fun part of the job but it’s how you insulate your people from that craziness I mentioned. Let your boss tell you how bad everything is and how your people aren’t cutting it and why the world would be a better place if they would just worked harder/longer/better. That’s not to say you shouldn’t defend them, but chances are that will not do much good. Your job is to take it and not pass it on. That’s what builds the insulating layer between them and the bad boss.

I much prefer to write and speak about the good parts of leadership but sometimes it isn’t fun. It can still be rewarding when you’re able to get the job done, and keep you’re people’s morale up.

 


Want to be a better boss? Get Don’t Worry, You Can Do This! What New Supervisors and Managers Need to Know About Leadership.

Dec 04 2013

Leadership Lessons From the U.S. Government

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Ah the Affordable Care Act. Obamacare. The program that would give all citizens access to affordable health care. All we would have to do is log on to this easy to use website and buy a policy. If we liked the policy we already had, we didn’t need to do anything.

Wait a minute! I’m not going to talk about the new health care law. The lesson is in the government’s attempt to deal with the failure of the new system and especially that website. Of course you can go to just about any company with an on-line presence and buy something. Apparently, ecommerce sites are not terribly uncommon in our world today. The government had some trouble making such a site work though.

So what was their reaction? How did they deal with the problem? They lied.

Any leader will have to deal with a failure at some point in their career. Learn the lesson the government has taught us; lying about the problem does not make it go away and does not satisfy your angry customers.

Dec 02 2013

Engage! How Understanding Motivation Creates Engaged Workers

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I hope everyone had a great Thanksgiving. Whether you’re in the U.S. or anywhere else, it’s good to take a few moments to say thank you for your blessings. I’m thankful for all of you who take a few minutes to read this blog. I’ve also been blessed with the opportunity to provide a 5-part series for the e.Mile, an on-line magazine.

The final edition of that series on motivation, “Engage! How Understanding Motivation Creates Engaged Workers” has been published. Read it at http://peopledevelopmentmagazine.com/motivation-engaged-workers/. There’s lots more great content in the e.Mile at http://peopledevelopmentmagazine.com/category/issues/november-2013/.

Nov 27 2013

Leadership Reading – Part 4

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For the final installment of this series let’s leave books and look at some other sources of information for leaders.

The first is magazines. I get 13 different magazines and I almost never seem to catch up. Two of those are Fortune and Forbes. Both are business magazines that although they only sometimes specifically address leadership, still have leadership lessons to be gleaned from their pages.

I also read a lot of blogs. Some people consider blogs to be the dregs of the information world as there is no real check or balance on what is written. While this is true, it doesn’t take much to determine if the author is providing value or is just some nut with a keyboard. I suggest you find a few blogs that speak to you. A good place to look is Alltop.com which is one of the largest collections of blogs available. Click on the “L” and go to “Leadership.” You’ll find this blog there so you know it’s a good list!

Some of the blogs I read are The Trust Ambassador by Robert Whipple at www.thetrustambassador.com; Coaching Tip: The Leadership Blog by John Agno at www.coachingtip.com; and Leadership Freak by Dan Rockwell at http://leadershipfreak.wordpress.com/.

One last word about reading. I’ve given you a lot of ideas of what to read to learn more about leadership. But if that’s all you read, you will become boring and have difficulty getting dates. Read about something else from time to time. You need to have interests outside of your quest for improved leadership. Not everything on my shelves is about leadership. Yours shouldn’t be either.

Nov 25 2013

Millennials and Non-Millennials Working Together

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Here’s a good article by John Egan. Take a few minutes to read12-Point Guide for Millennials and Non-Millennials on How to Work Side by Side. It provides some great ideas to help avoid the intergenerational conflict.

Full disclosure. I’m quoted a couple of times.

Thanks John for this great article.

Nov 22 2013

Leading Millennials

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“These young people just don’t understand. I really fear for our future.”

Obviously a comment about the Millennial Generation right? Wrong. It’s actually a comment that we Baby Boomers heard a lot when we were entering the workforce. In fact, I’d guess that every generation has worried about what the next generation was going to do to the world.

While it’s true that every generation is different than the one before in some way, the Millennial Generation is more different than any before it. It is a huge collection of people born between 1980 and 2000: 83 million of them. Even though it’s common to say that all Millennials are this or that way, they really defy any effort to fit them into neat niches. In fact, this is the most diverse generation ever.

That diversity is the result of several influences. First, this generation has a tremendous number of members who are first or second generation Americans so they bring a wide variety of cultures with them. The immigration that brought them here is also much more varied than ever before so there is a wide range of cultural influences.

There has been a steady but not well recognized rise in the age of birth mothers over the last 50 years so that by the time the Millennial Generation began to appear, there was a significant upward shift in the age of their mothers. That means Millennial children were raised by a wide variety of parents with a wide variety of values and ideas. Some even had mothers who remembered the great depression.

We think of the Millennial Generation as the computer generation. These guys were born with computers right? No they weren’t. What’s significant is that they grew up with the computer industry and, as Marc Pensky put it, they are digital natives. But, there are many Millennials who did not have ready high speed internet access, or whose parents did not allow constant use of today’s technology gadgets.

This is an exciting generation. One thing that has seemed to be pretty constant is that they are anxious to learn and take on challenges. As leaders we need to take advantage of that trait. But more importantly, we need to get to know the individual. Don’t try to fit these guys into a neat box. They don’t fit.

Learn more about leading the generations with Balancing the Generations: A Leader’s Guide to the Complex, Multi-Generational, 21st Century Workplace.Balancing the Generations

Nov 20 2013

Leadership Reading – Part 3

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In this, the third part of a look at leadership books, I’ll turn to a little different genre; biographies and autobiographies.

I like to read about how other people have handled the real issues of life. A word of caution though. Biographies are often written by authors who either have an ax to grind or are apologists for the subject. Autobiographies are always written by someone who would like the subject to look good.

I enjoy studying history, which often means politics. One of the most unique books I’ve ever read is the autobiography of President Ulysses S. Grant titled The Personal Memories of U.S. Grant. Written after he left the white house and published after his death, the book is a fascinating look at a very tumultuous time in U.S. history. There are plenty of leadership lessons to be gleaned from this great text.

Few of us will ever find ourselves in a leadership position with 10’s of thousand lives in our hands. One who has is General of the Army Omar Bradley. He wrote two autobiographies of his experiences, A Soldier’s Story, and A General’s Life. Both are full of fantastic examples of leadership in action in some very tough situations.

Last year the movie Lincoln was released to great acclaim. Much of that movie was based on A Team of Rivals by Doris Kearns Goodwin. Faced with the imminent dissolution of the republic, President Lincoln had to take bold and definitive steps while winning over his political rivals who would be just as happy to see him fail. How he was able to form an extremely effective team with those rivals and hold the republic together is an amazing story of leadership.

Leave a comment and let us know what leaders you would recommend we read about.

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Nov 18 2013

What Do You Learn From Bad Leaders?

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How do you really learn how to be a good leader? Do you learn what you need to know from books? Maybe those all day courses that cover everything you need to know in 6 hours. Or, maybe you have a coach.

Those sources provide information, but when faced with the real situations that arise every day we tend to follow the example our own leaders set.

Throughout my career in leadership, I’ve been blessed with many good leaders who helped me learn the finer points of the art. These men and women gave me opportunities and were patient with me as I developed as a leader. They gave me good examples, setting the bar pretty high. My leadership education began long before the current push towards mentoring. It’s not that mentoring did not occur, but it just didn’t need a formal name. Helping other’s learn and succeed was just part of the overall responsibility that went with leadership.

I wasn’t always fortunate enough to have great leaders in every situation. Unfortunately, I’ve also endured a few bad leaders along the way. They too taught lessons, though that learning was definitely not as much fun. It’s from these less than stellar leaders I developed my philosophy that bad leadership is still leadership. When placed in a leadership position, a failure to provide good leadership, or any at all, is still a form of leading. In one case a bad leader demonstrated quite well, and to the detriment of the entire organization, that leadership is situational and one approach doesn’t work with everyone; a truth that’s especially evident in larger organizations. But, I wouldn’t have really understood this lesson if I hadn’t had all those good examples for comparison.

There’s a saying that you can learn more from a bad leader than a good leader. Yes, bad leaders teach us lessons, but we really learn good leadership from good leaders. Bad leaders just help us see why the good leaders are more effective.

Are you keeping track of the lessons good leaders are demonstrating? Are you also learning from those leaders who are not as good at leading?

Just as important, others are watching you. What sort of leadership lessons are you providing?

Get some tips to help you be a better leaders with Don’t Worry, You Can Do This! What New Supervisors and Managers Need to Know About Leadership.

Nov 13 2013

Leadership Reading – Part 2

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For the second part of this series on books, I’ll look at some that are a little different.

Let’s start with Bad Leadership by Barbara Kellerman. One of my constant mantras is that leadership isn’t necessarily good. There’s good leadership and bad leadership. Kellerman makes this point very well with clear examples of leaders, sometimes well-known leaders, who were not really good leaders. Bad Leadership explores a concept that leaders really need to understand.

Next is What I Didn’t Learn in Business School, by Jay Barney and Trish Clifford. I especially like this book because it lays bare the fact that understanding all the great management principles taught in most business schools is great, but doesn’t make you a leader of people. Writing as a business novel, Barney and Clifford take their protagonist through a consulting job as he learns there is more to the business than just numbers.

Jim Collins is a well known author of leadership books which he writes based on very extensive research. Both Good to Great, and How the Mighty Fall are the result of that study. In Good to Great, Collins links leadership to financial performance of large companies. It’s an interesting analysis that shows the benefits of good leadership. In How the Mighty Fall he takes a closer look at companies that had been successful by his analysis and presents a theory to explain what happened.

Finally, an older book, The Goal by Eliyahu Goldratt. This is actually the first in a series of business novels by Goldratt. Though his focus is on some basic management principles like choke points and efficiencies, there is a lot of leadership spread throughout.

Leave a comment and let us know about some of the books you’ve found valuable?

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