Mar 25 2010

Leadership Cultures and Their Effect on the Organization – Part 4

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In the last post, I discussed the Everyone for Themselves, and the Status Quo leadership cultures. This time I’ll discuss the One Decision Maker and Give and Take cultures.

One Decision Maker

In this organization, the boss makes all the decisions. Subordinate leaders are held responsible but are given very little, if any, authority. This culture can become dysfunctional very quickly and subordinate leaders will quit leading. The One Decision Maker culture is characterized by a boss who is always inundated with work and who never seems to have time for anything, especially family and a personal life. That’s because the boss becomes the only one doing any leadership or management tasks. This organization can very easily fall apart when the person who was the sole decision maker leaves. The One Decision Maker Culture can be almost the same as The Boss is God if the senior leader has became comfortable with that position. Often though, it’s a result of a leader who is too insecure to trust others.

Effects On Leadership Development

In the One Decision Maker culture, new leaders may appear to emerge and develop; however, this can be deceiving as they will only go as far as the boss lets them and they likely will develop the same style as the boss. Since the boss doesn’t completely trust anyone, developing leaders will never really get the opportunity to exercise true leadership, since the boss keeps all real authority for himself.

Effects On Strategic Planning

In the One Decision Maker Culture, strategic planning is only as effective as the decision maker makes it. Frankly, if the senior leader doesn’t release some of the decision making authority, there is no need to form a leadership team. The senior leader must push the leadership team to take ownership of goals, then demonstrate that the team has the authority to take action to meet those goals. Also, the leadership team must be given responsibility for much of the communication of the plan. Perception is very important in this situation. Subordinates must clearly see that the leadership team really does have the responsibility, and authority, to implement the new plan.

Give and Take

In this culture, there is a free flow of information and responsibility between levels and different parts of the organization. There may be a specific hierarchy but that doesn’t mean there isn’t a healthy relationship between leaders and subordinates. In the Give and Take culture, leaders give subordinates appropriate levels of responsibilities while encouraging them to question and challenge. Give and Take can often be seen as a sub-culture of a Lockstep organization.

Effects On Leadership Development

This is a great culture for developing leaders. Development is encouraged and there is plenty of opportunity for emerging leaders to practice the craft while enjoying the support of their leaders. However, leaders must guard against a laissez faire attitude developing as this can result in migration to an Anything Goes leadership culture instead of leadership development.

Effects On Strategic Planning

This is probably the easiest organization for strategic planning. The senior leader has a good relationship with the leadership team and they are all seen by subordinates as having the best interests of the organization at heart. Watch that the leadership team doesn’t try to take on too much when setting goals.

Next time, I’ll wrap up the series with some ideas on how to determine what your leadership culture is.

This post is taken from the mini-book Leadership Culture and Its Effect on Strategic Planning and Leadership Development. Learn more at http://www.planleadexcel.com/Products/copypreptolead.html.



Mar 23 2010

Leadership Cultures and Their Effect on the Organization – Part 3

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In the last post, I discussed the Anything Goes and The Boss is God leadership cultures. This time I’ll discuss the Everyone for Themselves, and the Status Quo cultures.

Everyone for Themselves

This culture represents a big problem. No one is looking out for the good of the organization, but instead is concentrating on what they can get for themselves. The Everyone for Themselves culture is much more prevalent than leaders like to admit. It also can be present as a subculture of other cultures, especially Lockstep, where strict hierarchal structures may hide the problem.

Effects On Leadership Development

Oddly enough, it can be fairly easy for leaders to develop in this culture. The problem is, they may be the wrong leaders and they may learn the wrong lessons. One of the behaviors that is prevalent in the Everyone for Themselves culture is careerism, as subordinates are blatantly pursuing their own interests at the expense of the organization. Leadership development is the best way to fix this organization. Once this culture has been allowed to develop and thrive it is quite difficult to change. Once the leader realizes this culture exists, definite and even harsh measures may be required as people are used to having things their way. A good way to deal with this culture is to bring in new subordinate leaders while at the same time training new leaders from within the organization. These leaders must be taught to balance their own needs and desires with that of the organization. At the same time, the leader must take positive steps to either bring current leaders in line or replace them.

Effects On Strategic Planning

This is actually a fairly easy culture in which to do strategic planning; if the senior leader undertakes two very important tasks. First, he or she must make subordinate leaders understand the plan is to help the organization improve, which will benefit everyone. Second, he or she must make every effort to get the leadership team to work together as this culture usually suffers from serious distrust. Interestingly, people in this culture are often looking for good leadership. Creating a strategic plan gives the leader an opportunity to enhance the leadership team’s position and authority while giving the organization something to strive for that’s bigger than themselves.

Status Quo

In this organization, everyone is happy with how things are and aren’t interested in change. This is common in many organizations and is also a very common leadership subculture. The Status Quo culture tends to develop when an organization has become stagnant. This can also be a subculture of Lockstep when the senior leaders don’t keep lower levels energized to improve. Status Quo is similar to Everything Goes in that most people have reached a level they are comfortable with and don’t want to change.

Effects On Leadership Development

Aspiring leaders may find this organization frustrating. Members may see emerging leaders as a threat to their comfortable existence and try to hold them back. On the other hand members of the organization who have leadership ambitions will likely feel they need to leave the organization to advance.

Effects On Strategic Planning

This is a tough culture to work with; however, the rewards can be great. The senior leader should be careful to present the plan as a positive step forward that is based on what the organization has already done. The people in this organization are comfortable with the way things are and new goals will be a threat to their comfort. Enthusiasm for the process and the potential results is imperative. Though it’s important to not to threaten formal leader’s positions, it may be useful to tap the informal leaders to help champion the idea and potential of the new strategic plan.

Next time, One Decision Maker and Give and Take.

This post is taken from the mini-book Leadership Culture and Its Effect on Strategic Planning and Leadership Development. Learn more at http://www.planleadexcel.com/Products/copypreptolead.html.

Mar 18 2010

Leadership Cultures and Their Effect on the Organization – Part 2

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In the last post, I discussed the Lockstep leadership culture. This time I’ll discuss the Anything Goes and The Boss is God cultures.

Anything Goes

This organization is almost the exact opposite of the Lockstep. In the Anything Goes culture, there is an extremely free flow of ideas and almost no hierarchy, or at least it’s suppressed. This culture will appear to have very few rules, though an unwritten, and sometimes fairly strict set of norms have likely developed. These norms may become a leadership subculture that will define social limits of behavior and establish a pecking order. This culture was prevalent with the rise of technology firms. It is also common in non-profit organizations where there is sometimes the belief that since there is no paycheck, there is no need for a lot of rules.

Effects On Leadership Development

There are people who have natural leadership talent and they tend to move to the forefront of these organizations. Unfortunately, training and development is not usually high on the list of priorities. Natural leadership talent doesn’t necessarily mean good or effective leadership and so the organization can suffer.

Another danger of the Anything Goes culture is that it tends to be a breeding ground for bullies. There is a saying that “if everyone is in charge, no one is in charge.” Similarly, if no one is in charge, there is no defined leadership and bullies tend to emerge. The one with the loudest voice or most devious manner may very well suppress emerging leaders with greater potential.

Effects On Strategic Planning

This is probably one of the hardest cultures for strategic planning. Since everyone feels like they’re on their own, they may not give a lot of credence to the plan, especially if they weren’t involved in creating it. It may also be difficult to find a leadership team. This sort of culture doesn’t work well with an organization of any size and so the planning process might be a good time to positively identify who the leadership team is. You will also need to use the plan to encourage all members to rally to a common cause, survival of the organization. No matter what, it will be a hard sell. Oddly enough, this type of organization probably has a fairly strong leadership sub-culture that may approach the Lockstep model. Even if there has been no conscious effort to develop leaders, some will have emerged, and including them in the process will increase the likelihood of success.

The Boss is God

This organization is run by a person who is worshiped by most of the members. For whatever reason, the organization has developed extreme loyalty to the senior leader and will do almost anything to please him or her. This sounds like a great position to be in, especially if you’re the boss. Be cautious, though. Leaders who see themselves here must be aware that there are likely to be pockets of resentment and discontent festering below the surface which they may not see. There is an important difference between respect and even affection for a leader and this kind of messianic adoration. Though it might seem counter intuitive, one of the indications of a The Boss is God culture is a scarcity of feedback to the boss. Subordinates tend to feel they should not question.

Effects On Leadership Development

In The Boss is God culture emerging leaders may find their path to higher office smoothly paved. However, the first misstep that in any way appears to be counter to the boss’s wishes may cause the path to be blocked by the loyal followers who will beat down the offender. Leaders who are at the top of this type of culture may or may not realize they are seen this way. Or, they have become so accustomed to the personal benefits that they don’t see the damage it’s doing. Though it is very difficult to recognize, or accept the need for change on a personal level, leaders who find themselves in this position must diligently strive to bring up new leaders, and share at least some authority with them, making it clear that they are protégés. Without them, the organization may very well come crashing down upon the boss’s departure.

Effects On Strategic Planning

Forming the leadership team and developing the strategic plan is a great time to begin dispelling the “God” persona. Make sure everyone understands that the plan is for the organization and not for the leader. It is very difficult for a leader to change the atmosphere that develops around this culture but it’s essential to ensure the leadership team provides honest input.

Next time, Everyone for Themselves and the Status Quo.

This post is taken from the mini-book Leadership Culture and Its Effect on Strategic Planning and Leadership Development. Learn more at http://www.planleadexcel.com/Products/copypreptolead.html.



Mar 16 2010

Leadership Cultures and Their Effect on the Organization

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Much has been written about culture in an organization and that culture is certainly an important thing for a leader to study. In both my personal experience and study of leadership, I’ve discovered that there is another culture in an organization that deserves a leader’s attention. This culture is probably not clearly defined and there won’t be signs hanging on the wall about it, but it can severely impact how an organization functions and whether it flourishes or remains stagnant.

What is this culture? The leadership culture. This leadership culture may be a subset of the organizational culture as a whole, or it may even be completely different, which tends to lead to very dysfunctional organizations. I define leadership culture as the way leaders and groups interact within the organizational hierarchy. Within the organization’s overall culture, the leadership culture can change from one level to another. In fact several types of leadership culture can exist, usually adhering to the overall organizational culture as defined by the senior leader or perhaps by tradition built over a span of years. I say usually because sometimes, the leadership culture can seem to be the polar opposite of the organization’s stated culture.

Study of the leadership culture, as a vital yet separate part of the organization’s culture as a whole, is critical for two primary reasons. First, strategic planning should be done by a leadership team and that team, and especially its leader, must recognize what leadership cultures exist within the organization and how to react to them. When creating a strategic plan for the organization, it’s essential for the leader to consider the existing leadership culture (or cultures). It’s also critical for the leader to be completely honest in his or her evaluation. Sometimes the truth is uncomfortable, or even painful, but it must be dealt with to achieve success.

Additionally, the leadership culture has a significant impact on the development of future leaders. A company may have developed a successful culture of quality service or constant improvement, yet if up and coming leaders are stuck in a leadership culture that doesn’t encourage development, the organization will suffer as a whole. This is where a leader must be careful to understand the leadership culture of subordinate groups. While a clear connection between organizational culture and performance is difficult, I’ve found there is a definite link between leadership culture and the organization’s development of leaders.

I’ll cover each culture type in future articles. For now, let’s start with the Lockstep Culture.

The Lockstep Culture

In this organization, everything runs on a bureaucratic model. Leadership is very formal with a strict chain of command. There is usually very little interaction between the higher and lower levels of the hierarchy. Communication flows downward in the organization, but sometimes the reverse is difficult. The military is an example of this type of culture and it is more prevalent in older companies. Depending on the size of this organization, there may be one or more subcultures; however, everyone will usually defer to senior leaders. The Lockstep culture is not necessarily a bad model. In very large organizations it can be a natural development. But, its success or failure though largely depends on what subcultures develop in the various parts of the organization.

Effects On Leadership Development

This leadership culture can be very conducive to developing leaders. The downside is that to be successful, emerging leaders usually must conform to the style of the organization without much deviation. I’ve observed that emerging leaders who can master the difficult upward communication in this type of organization usually prove to be more successful.

Effects On Strategic Planning

In the Lockstep culture, strategic planning is made easier when the senior leader supports the process, and very difficult if he or she doesn’t. Once created, the plan will be accepted because the boss said so, but enthusiasm for the plan may be a completely different story. Since it may appear to be just another top-down direction, the new plan may not be embraced by the larger organization. Proper communication of the plan is critical and the senior leader must involve lower levels in implementation.

Another issue with the Lockstep culture is within the leadership team itself. Because of the strict and hierarchical nature of this culture, the team’s leader must work hard during the planning process to encourage honest contribution by team members.

In the next post, I’ll discuss the Anything Goes and The Boss is God cultures.

This post is taken from the mini-book Leadership Culture and Its Effect on Strategic Planning and Leadership Development. Learn more at http://www.planleadexcel.com/Products/copypreptolead.html.

Mar 11 2010

Effective Leadership Communication: 11 Techniques To Help You Improve

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Imagine going through a day without communicating. If you live alone, it’s probably possible until you step outside. As you’re driving to work, your turn signal and brake lights communicate your intentions to other drivers. That guy that cut you off a few blocks back communicated that he felt his time is more important than yours. Your gestured reply communicated that you didn’t agree. That “good morning” to your team members may have communicated your current demeanor, whether you meant for it to or not.

You can’t go through life without communicating. As a leader you need to understand that you are always communicating and be aware of what you’re saying, even when you aren’t talking. In your job, you’ll communicate with three levels of people: bosses, peers, and subordinates. It may come as a surprise, but there should not be a big difference in how you communicate to any of these groups.

Your communication should always be concise, and professional, whether using written or spoken words. Few people have the time or patience for long drawn-out communication. You must learn to state your case in a concise manner. That doesn’t mean all good communication is short or that you should leave out important details. You should omit things that are not important and that don’t support your point. Everyone appreciates brevity.

Communicating in a professional manner means sticking to the subject at hand, saying what you know and clearly identifying statements that are speculative or for which you are unsure. To do otherwise will quickly destroy your credibility and effectiveness as a leader. Once people at any level determine you don’t really know what you’re talking about, they will no longer listen. Verbal communication is vital to leadership effectiveness. Yet for some reason, there is little emphasis on this skill in leadership training. The basics are not hard to grasp though and here are 11 techniques to help you be more effective.

1. Be clear about what you want to communicate. Your thinking should always be a little ahead of your speaking. Once the words leave your mouth, they cannot be called back so make sure what you say is what you intend to say.

2. Don’t make your message seem like a personal attack. Try to see what you’re going to say from the listener’s point of view. What may seem harmless to you might be seen as an attack to them.

3. Always start and end on a positive note. Instead of “Your reports are getting sloppy,” try “You’ve always given me great reports. Lately though, I have noticed they aren’t up to your normal standards.”

4. Keep your voice even. Too many discussions quickly elevate to arguments or shouting matches. Even if the person you are talking to starts to get excited, you must stay on an even keel.

5. Watch the use of profanity. It’s best not to use it at all. Even if the person you’re talking to has an interesting vocabulary, that doesn’t mean they will appreciate it from you. Some will, some won’t and while subordinates who are offended often won’t tell you, they will harbor resentment.

6. Understand the difference between a critique and criticism. Though these words are nearly synonymous, there is a difference in application. Think of a critique as a critical analysis or evaluation of something and criticism as a judgment of someone. You may critique someone’s work, but don’t criticize him.

7. Project good on others and bad on yourself. “You did a great job on that project, but I was disappointed that it was not completed on time.”

8. Likewise, when talking to others give success to your people, keep failure for yourself. “Jane did a great job on that project; unfortunately, I delivered it a little late.” (That isn’t to say you can’t discuss Jane’s lateness with her one-on-one) This is a difficult concept that many leaders fail to grasp. Just as you bask in the glow of your people’s success, you must also take responsibility for the things that go wrong.

9. The age old advice to praise in public and critique in private still applies.

10. Do not adopt a superior tone with subordinates. They are not children and they won’t respond well to it.

11. Control anger. You can be firm, but no matter how mad you are, don’t let the anger guide you. Seldom does anything good come from words said in anger.

These steps are taken from my course Preparing to Lead which is designed to help new leaders quickly adapt to leadership responsibilities. Learn more.


RLM Planning and Leadership
www.planleadexcel.com

Mar 09 2010

Developing Aspiring Leaders

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You’ve had your eye on her for some time now. She seems to have the smarts, drive, and all the necessary qualities to become a leader in the organization and you’ve noticed people hold her in high regard. How can you help her develop into a successful leader? Of course, you can send your young protégé to a leadership seminar (I highly recommend doing so) but then what? The seminar certainly won’t make her a leader. That takes time, diligence, and patience on your part.

One of the most important responsibilities of leadership is growing new leaders. That means recognizing potential and giving those people who you recognize as having potential a chance to develop their leadership ability. Some leaders are threatened by the possibility of developing subordinates for fear they will then go on to overshadow them. Maybe; but as a leader, your first loyalty is to the organization. The constant evolution of new leaders is critical to the organization’s long-term success. Besides, developing new leaders will serve to enhance your reputation as a good leader. Don’t be afraid of other’s success.

Reflect back on the training you received on your way to your current position. Was it effective? Did you feel you were properly prepared? Unfortunately, leaders often either overlook, or maybe don’t know how to fulfill their responsibility to train new leaders. But, it’s critical to the future of your organization.

There are three basic steps to growing new leaders. First, it’s necessary to identify those with the talent and ability to lead. That means having a good knowledge of all your people and recognizing what might be hidden talent.

Next is providing the training which your up and coming leader needs to be successful. That includes training you provide as well as the training opportunities that exist through outside sources.

Finally, and most importantly, is the mentoring and personal attention you provide to help your protégé become a good leader. This is much more difficult than it sounds and is where you definitely earn your pay as a leader.

Not everyone is a leader. There is nothing wrong with that. Sometimes, there’s a tendency for leaders to ignore people in the organization who don’t demonstrate leadership potential. That’s bad! Leaders must always remember that not everyone strives to be CEO, nor does everyone have the innate talent, or even desire, to lead. There are a lot of workers who just want to do their job, and without them, the organization would fail. So don’t forget to recognize their contributions and always remember that while these hard working people rely on you, even more, you rely on them. Don’t’ forget to look for opportunities to recognize them and give them opportunities for growth as well.

This article is taken from Bob’s Mini-Book, Developing the Next Generation of Leaders. Get this and other great Mini-Books!

Mar 04 2010

10 Tips for Effective Leadership

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Whether you’re new to a leadership role, or are moving to a new position, there are a few things that help make it easier. These 10 tips are time tested and proven, yet often ignored or forgotten.

1. Always have a plan – Know what you’re supposed to be doing.

This might sound silly, but many leaders take on the mantle of leadership without really knowing what they’re supposed to do or where they’re supposed to lead. Good leaders know where they want to go and where they want to take the organization. They have good personal and organizational strategic plans.

2. Know your values and stick to them.

Hopefully, your organization’s strategic plan includes a list of values that underpin mission accomplishment. Make sure you’re abiding by them. More importantly, know and live by your personal values. If they conflict with the organization’s values, resolve that conflict.

3. Communicate, Communicate, Communicate.

The three C’s of leadership! For some reason, people in leadership positions seem to think that if they know, all is well. Why can’t your subordinates know the what and why of things? Yes, there are issues that must stay confidential, but does everything warrant that type of security? Probably not. It’s vital to understand what the boss expects. Let your people know where you want the organization to go and how they are part of getting it there. People will generally do what they’re instructed without knowing much about why. But, when they know why, and understand their part, they will do it better and with more enthusiasm.

4. Know yourself — Be yourself.

You must know where you have skills and talent and where you don’t.  Subordinates will not be fooled by a false front.  They may think you’re a fool though.

5. Be loyal.

New leaders are often told that it is important to be loyal to the boss, to respect the chain of command. Yet those who issue that guidance often forget loyalty in the other direction. Your subordinates deserve your undying commitment to them and that’s the best way to obtain their loyalty to you.

6. Lead a balanced life and take care of yourself.

This seems like the most cited yet most violated rule of leadership. Everyone knows we should take care of ourselves, but there seems to be a badge of honor associated with working more hours than anyone else, sleeping less, and not eating right. If you’ve achieved a leadership position, you probably have a strong sense of commitment. It’s easy to let it overwhelm you and spend every waking moment working, or thinking about work. The end result will most likely be burnout. One day you’ll realize your family is gone, your boss doesn’t think you can handle any increased responsibility, and you have health problems that a person your age shouldn’t have. At that point, you can look back on your life and realize…you blew it!

7. Be humble.

You have been given more responsibility because someone thinks you can handle it. That doesn’t mean you’re any smarter or better than your subordinates. Start acting like you are and they will turn you off and maybe turn against you.

8. Listen to your subordinates.

They are the experts and you need to hear what they say. You are responsible for final decisions, but decisions are easier to make if you have good information to start with. As soon as subordinates get the idea you aren’t listening to them, they will stop talking. Then you’re in trouble!

9. Don’t let your emotions govern your actions.

Make sure you step back from an issue and look at it as if you aren’t a key player. When leaders allow their emotions to take over, the result is usually bad. Emotions tend to block common sense and prevent a fair analysis of the situation.

10. Realize you’re going to make mistakes.

That’s right. You aren’t perfect. Accept that and life will be easier. When you make mistakes, admit them, learn from them, then move on. Constant self-abuse for something that happened weeks ago doesn’t help and will sour the atmosphere.

This is excerpted from Preparing to Lead, my course for new leaders. It’s a training course designed to help leaders understand the basic principles of good leadership. The course includes a survey to help them understand themselves better and 7 modules that provide valuable information to get them started right. Learn more.

Mar 02 2010

Are Your Leaders Trained or Are They Just Winging It?

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John was very excited to learn that the company had decided to promote him to a management position where he would be accountable for about half the store. There were many new responsibilities included leading several other employees. He felt he was ready for the challenge and looked forward to the leadership training he would receive in the company’s training course. Unfortunately, the training course didn’t really cover anything about how to be a leader. Wondering if he missed something, he talked to his boss about the missing training and was told it wasn’t part of the training he would receive. John commented that he guessed that would come later, but his boss, the store manager, said no, there wasn’t any real leadership training; he’d just learn it on the job. Sort of training by trial and error!

Sounds crazy, but this is actually a true story, though John is a fictional character. Actually, it’s a compilation of cases I’ve seen. I call this leadership malpractice and one doesn’t have to look far to find examples. No one would want to take their car to a shop where the mechanics knew a lot about how the shop was laid out, but were learning how to fix your car by trial and error. Why then do we expect leaders, responsible for the most precious (and by the way, expensive) asset in the company to learn that way?

Maybe it’s the cost. It costs money to train people. True, but what does it cost not to train leaders? A recent study by Rutgers professor Joe Markert, showed that in this era of great worker mobility from one job to the next, many of the people surveyed quit because of their boss. How much will it cost to recruit and train the replacement? This is a particularly important question for the retail industry which often has stacks of applications for people who are desperate for a job. Of course it isn’t true in all cases, but it does appear that many managers seem to see employees as an expendable asset.

If you provide leadership training to your leaders, great. If not, I suggest you take a look at a few factors about your organization.

First, how is your employee turnover? In companies of any size, even 2 or 3 percent can be costing you a lot of money. Furthermore, do you know why employees leave? Turnover is not all bad, nor is it unavoidable, but it can most likely be reduced by training better leaders.

Next, look at production. Is it where you want it to be? Again, there are several reasons why it might not be, but many reasons can be traced to inadequate leadership.

Third, evaluate employee morale. Do people enjoy working for the company? Do they understand their job and why it’s important to the company’s success? Do they feel invested in that success? Most tellingly, do your employees have at least some respect for their leaders?

If you can honestly give positive answers to these questions, great! If you can’t, then it’s probably time to take a look at how your leaders are trained. Preparing to Lead is a training course for new leaders that will help them understand the basic principles of good leadership. The course includes a survey to help them understand themselves better and 7 modules that provide valuable information to get them started right. Learn more.

Feb 25 2010

Developing Effective Leadership Relations

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I recently presented some ideas for a leader to consider when interacting with a new boss. New leaders are sometimes surprised to learn that their relationship has changed with others around them as well. Previous peers may now be subordinates and the new leader will discover a whole new set of peers. The new leader may even find they interact with their boss’s boss; a usually unfamiliar situation that can be fraught with danger is not properly handled. Here are some ways to stay out of trouble.

Always keep your boss informed any time you are talking to someone in the organization above him or her. Get his or her approval before initiating contact.

Be cautious complaining about things which the boss can control. Consider what you would think if one of your workers did this without talking to you first.

Always be honest. Even if the answer to a question will not reflect well on yourself or your boss, be honest (but tactful) in your answer. Bad news doesn’t improve with age and you don’t want to be seen as dishonest or untrustworthy.

One of the most difficult changes for a new leader is the relationship with the people in their work area, and probably the most difficult issues to deal with will be former co-workers, especially friends. This is a difficult issue that you must address. It will not go away! Everyone will be happy for you in your new position and anxious to follow your lead…right?

PROBABLY NOT!

While some may adopt this attitude, two other reactions are much more likely.

One will be the former co-worker who is a friend and who expects favors or preferential treatment because of that friendship. You must make it clear early on that you can still be friends and that a friend would not compromise your position or integrity.

The other is the person who either thinks the leader should not have the new position, or believes they should have been given the position instead. This is a difficult situation to deal with but you must meet it head on and quickly. Be very professional at all times (as you should be with everyone) and make it clear from your actions that you take your position seriously. At the first sign of trouble, take the individual aside and say that you understand they don’t agree with your promotion but it happened and you must be able to work together for the good of the organization. Explain that part of your responsibility is to help everyone else succeed as well.

Unfortunately, when you have this type of conversation with an employee, it is essential that you document the meeting. If you are unable to resolve the issue, you may need that documentation. Also, if there is a union, make sure you follow all union rules.

The third change is that the new leader will obtain a new set of peers. These are other leaders in the organization who have approximately equal levels of responsibilities and therefore similar concerns and problems. It is vital to develop a helpful relationship with these peers as working together will result in more success. Yes, there will naturally be a certain amount of competition, but when that competition becomes a war, everyone loses. Keep it friendly and help each other so everyone wins.

A technique that helps in all three of these situations is to maintain a constant state of professionalism and courtesy. Bosses and peers will respond better and you will be pleasantly surprised that your relationship with subordinates is enhanced when they see that you approach them with the same deference you use with your boss.

Feb 23 2010

How to Define Personal Values

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Values. If you ask Google about values, you’ll get over 270 million hits. Values must be a pretty interesting subject. If you ask “what are values” you’ll get another 170 million plus hits. So, there are a lot of people talking about values.

When I work with leaders, and especially when I help them build strategic plans, I emphasize values because they are vitally important. When a leader doesn’t understand his or her values, they find it more difficult to lead, especially in difficult situations. Likewise, when an organization’s values are not clearly defined, its members may find it difficult to perform in the way leadership expects. Defining values is one of the very first steps to success.

But, how do leaders define values? It’s easier than it seems, but does require a little thought and self-reflection. First, let’s define what values are. In this context I define values as those things that guide you in your everyday life. No doubt your parents tried to instill certain behaviors and standards as you were growing up. You may have internalized those, or you may not. But that’s what I’m referring to as values.

When thinking of values though, keep in mind they’re usually nouns. If your list of values includes verbs, you’ve probably defined goals rather than values. For instance, a person once told me one of her values was to quit smoking. While that was certainly an admirable goal, it wasn’t a value.

So, what are your values? To figure this out, sit down with a piece of paper and draw a line down the middle. On the right side write several words or short phrases that define behaviors you find absolutely abhorrent. For instance, I cannot deal with people who are dishonest with me, so I would write, “dishonesty.” This may seem odd but bear with me.

On the left side of the paper, write several words or short phrases that define those things you deeply believe in. For instance, I believe in producing the best quality possible, which I define as “excellence.” You should have a few words and/or short phrases on each side of your paper. Now compare them. Most likely the words and phrases on the right side of the paper will tend to be opposite of the words and phrases on the left side. Draw a line between the words and phrases that are opposites. These most likely represent your most important values.

Did you have some words or phrases left over? These most likely represent values that are not as strongly held as the others; but, feel free to add them to your list.

I recently heard a person speaking about reactions to the news that cancer was spreading rapidly and only a short time remained. As I listened, I realized that this person knew what her values were and had lived her life by them. Though she was naturally distraught, she did not feel any regrets about the way she had lived her life. I realized that a good test is to ask yourself the following question. Do I know what I believe and am I living by those values?

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