Which is more important, your employees or your customers? What is the proper balance between customers and employees. Is employee engagement a leadership responsibility? If you’re in a retail or service business, you’ve probably considered the first question, but maybe not the other two. Or have you? In the case of one large …
Tag Archive: leaders and conflict
Jun 26 2013
Leaders and Conflict – Encourage Good Debate
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Leaders and Conflict – Encourage Good Debate If I want your opinion, I’ll give it to you! Have you ever been in that situation? The boss just doesn’t want to hear any discussion. It’s his way or the highway. That attitude is all too common, but it can be the beginning of the …
Jun 19 2013
Leaders and Conflict – Mr. Negative
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Leaders and Conflict – Mr. Negative Every organization has one. You know, the person who always says no. Anyone with an idea is grist for his mill and he will grind them to dust. The only reason for discussion is to express how much this person disagrees. Mr. Negative will suck the life …
Jun 12 2013
Leaders and Conflict – Keep It Professional
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Leaders and Conflict – Keep It Professional I’m a proponent of conflict in the workplace. I like it when there is lively discussion, disagreement, and debate on important issues. Out of that conflict comes better ideas, more effective solutions to problems, and personal growth of everyone involved. But, that conflict has to stay …
Jun 05 2013
Leaders and Conflict – Nothing Personal
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Leaders and Conflict – Nothing Personal Does your team feel comfortable making suggestions and engaging in serious discussion and debate? This is a cultural issue within the organization and it starts at the top. As a leader, you need to be comfortable with discussion and debate, but you must also encourage it in …
